KIDS – trysy

FAQ's

Thank you for shopping with Trysy!

We want you to love your purchase, but if something isn’t right, we’re here to make it simple and hassle-free.

1. Returns

You can request a return within 7 days of receiving your order.
To be eligible, the item must be unused, unworn, and in its original packaging.
Certain products such as personal care items, custom orders, or sale items may not be eligible for return.

2. Return Process

Email us at support@trysy.com (or your real support email) with your order number and reason for return.

Once approved, you’ll receive instructions on how and where to send your item back.

The customer is responsible for return shipping costs, unless the return is due to a wrong or defective product from our side.

3. Refunds

Once your return is received and inspected, we’ll notify you about the approval or rejection of your refund.
Approved refunds will be processed to your original payment method within 5–7 business days.
Please note: Shipping charges are non-refundable.

At Trysy, we offer multiple secure payment options for your convenience:

💳 Online Payments

We accept all major debit and credit cards, including:

Visa
MasterCard
RuPay
Maestro
American Express

🏦 UPI & Wallets

You can pay instantly using:

UPI apps (Google Pay, PhonePe, Paytm, BHIM, etc.)
Digital wallets (Paytm Wallet, Amazon Pay, Mobikwik, etc.)

💰 Net Banking

Payments can also be made via Net Banking from all leading Indian banks.

🚚 Cash on Delivery (COD)

Available on select products and pin codes.
Additional handling fees may apply for COD orders.

🔒 Secure Transactions

All payments are processed through SSL-encrypted gateways, ensuring your data and money remain safe.

We know how exciting it is to receive your order — that’s why Trysy keeps you updated every step of the way!

1. Order Confirmation

Once your order is placed, you’ll receive a confirmation email or message with your order details and Order ID.

2. Shipping & Tracking

When your order is shipped, you’ll receive another email/SMS with a tracking link and tracking number.
Simply enter your Order ID and Email/Phone number to see the real-time status.

3. Delivery Updates

You’ll get automatic updates via email or SMS as your order moves through our delivery network until it reaches your doorstep.

4. Didn’t Receive Tracking Info?

If you haven’t received tracking details within 3–5 business days after placing your order, please contact us:

📧 trysysupport@gmail.com

5. Shipping Time

Delivery usually takes 5–10 business days, depending on your location and product availability.

We understand that sometimes you may change your mind — and at Trysy, we make cancellations simple and transparent.

1. Cancellation Timeframe

You can cancel your order within 12 hours of placing it.
Once the order has been processed or shipped, it can no longer be cancelled.

2. How to Cancel

To cancel your order:

Email us at trysysupport@gmail.com with your Order ID and reason for cancellation.
If your order qualifies, we’ll confirm the cancellation and issue a refund (if applicable).

3. Refund for Cancelled Orders

For prepaid orders, the refund will be processed to your original payment method within 5–7 business days.
For Cash on Delivery orders, no refund is needed since no payment was made in advance.

4. Orders We May Cancel

Trysy reserves the right to cancel any order due to:

Product unavailability
Payment issues
Invalid address or contact details
Suspected fraudulent activity

If this happens, you’ll be notified immediately, and any payment made will be refunded in full.

At Trysy, we aim to deliver your products quickly and safely — right to your doorstep.

1. Shipping Charges

We charge a flat shipping fee of ₹40 on all orders across India.
Occasionally, we may offer free shipping during special promotions or above a certain order value (as mentioned on the product page).

2. Delivery Time

Orders are usually processed within 1–2 business days after confirmation.
Delivery typically takes 5–10 business days, depending on your location and courier service availability.
Remote areas may experience slightly longer delivery times.

3. Order Tracking

Once your order is shipped, you’ll receive a tracking link via email or SMS so you can follow your package’s journey in real time.

4. Delays

While we strive for timely delivery, unforeseen factors like weather, holidays, or courier delays may affect delivery times. We’ll always keep you informed in such cases.

5. Support

For any shipping-related queries, feel free to reach us at:

📧 trysysupport@gmail.com

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